Privacy Policy

Haven ("we," "us," or "our") operates the home management platform at https://havenhome.app (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using Haven, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Name (if provided)
• Authentication credentials (managed by our authentication provider)

Property and Home Data

To provide the Service, you may enter:

• Property details (name, address, type, purchase date, purchase price, estimated value, square footage)
• Item inventory (names, descriptions, categories, purchase information, warranty details, condition, location, images)
• Parts and supplies (names, categories, quantities, prices, suppliers, reorder levels)
• Maintenance items (titles, descriptions, schedules, recurrence rules, completion history)
• Utility accounts (provider names, account numbers, bill amounts, due dates, usage metrics)

Uploaded Documents

You may upload documents including receipts, manuals, warranties, invoices, and photos. These files are stored securely and are only accessible to you and associated property members.

Payment Information

If you subscribe to a paid plan, payment processing is handled by Stripe. We do not store your credit card number or bank account details. We receive your subscription status, plan tier, and Stripe customer identifier.

Usage and Analytics Data

We automatically collect:

• Pages visited and features used within the Service
• Session duration and interaction patterns
• Device type, browser type, and operating system
• IP address and approximate geographic location

Activity Logs

We log actions you take within the Service (such as creating items, completing maintenance, or updating properties) to provide you with an activity history and to improve the Service.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your transactions and manage your subscription
• Send maintenance reminders and notifications you have opted into
• Provide AI-powered features such as invoice scanning (when you choose to use them)
• Analyze usage patterns to improve the Service
• Respond to your support requests
• Detect and prevent fraud or abuse

What We Will Never Do With Your Data

We understand that the data you store in Haven is deeply personal — your home address, what you own, what you paid for it, and when your warranties expire. We take this responsibility seriously.

Haven will never:

• Sell, rent, or trade your personal information, property addresses, or home data to third parties
• Share your data with advertisers, data brokers, or marketing companies
• Use your property or item data to target you with ads
• Allow third parties to access your uploaded documents, photos, or financial records
• Use your usage patterns or home information to build profiles for sale to others

Your home data exists in Haven for one purpose: to help you manage your home. It is never monetized, never shared for marketing, and never used for anything other than providing and improving the Service for you.

Google User Data

If you choose to sign in with Google, we access the following data from your Google account:

Data Accessed

• Your name
• Your email address
• Your profile picture

How We Use Google Data

We use your Google account information solely to create and maintain your Haven account, display your name and profile picture within the application, and communicate with you about the Service. We do not use your Google data for advertising, analytics, or any purpose unrelated to providing the Service.

Sharing of Google Data

We do not share your Google user data with any third parties. Your Google account information is only used within Haven for authentication and account display purposes.

Storage and Protection of Google Data

Your Google account information is stored securely in our database with the same protections described in the Data Storage and Security section below, including encryption in transit (TLS) and at rest, and row-level security policies.

Retention and Deletion of Google Data

Your Google user data is retained only while your account is active. If you delete yourHaven account, all associated Google user data is deleted within 30 days. You may also revoke Haven's access to your Google account at any time through your Google Account permissions. To request deletion of your data, contact us at dev.haven.app@gmail.com.

Third-Party Services

We use the following third-party services to operate Haven:

• Clerk — Authentication and user management. Processes your email, user ID, and session tokens. Clerk Privacy Policy
• Stripe — Payment processing. Processes payment method details and subscription information. Stripe Privacy Policy
• Supabase — Database and file storage. Stores all user content including uploaded documents. Supabase Privacy Policy
• PostHog — Product analytics. Collects usage events and session data. PostHog Privacy Policy
• Google Gemini — AI features (invoice scanning). When you use AI-powered features, uploaded document images may be processed by Google's AI services. Google Privacy Policy
• Vercel — Hosting and deployment. Processes request logs and IP addresses. Vercel Privacy Policy

Data Storage and Security

Your data is stored on servers provided by Supabase and protected by row-level security policies, ensuring that your data is only accessible to you and authorized property members. We use industry-standard encryption for data in transit (TLS) and at rest.

While we take reasonable measures to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

Your Rights

You have the right to:

• Access — Request a copy of the personal data we hold about you
• Correction — Update or correct inaccurate personal data
• Deletion — Request deletion of your account and associated data
• Export — Export your data in a portable format
• Opt-out — Disable analytics tracking and optional notifications

To exercise these rights, contact us at dev.haven.app@gmail.com.

Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected data from a child under 18, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this page. Continued use of the Service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact us at dev.haven.app@gmail.com.